020 4536 4250 help@aspiredebt.com

Aspire Debt Complaints Procedure

Aspire Debt’s Complaint’s Procedure

If you do feel you need to complain about Aspire Debt’s Solution’s Services or one of it’s agents, then please read our complaint’s procedure below, which provides you with all the information needed in order to lodge a complaint against Aspire Debt Solutions.

Aspire Debt Solutions takes pride in it’s customer service and as such takes great pains to ensure that you understand the information we give you as well as the actions we suggest you take.

We aim to provide you with appropriate information wherever possible and always do our best to deal with your affairs in a timely manner.

If you are concerned about any aspect of the service we provide, please talk to your personal debt adviser, who will do their utmost best to explain things to you.

Part of our commitment to customer service is to have a complaints procedure, which you can use if you continue to be dissatisfied with any aspect of our service.

We want to deal with any complaint you may have fairly and quickly and, if you are dissatisfied with our treatment of your complaint, we will give you all the information necessary to refer the complaint to the Financial Ombudsman Service or relevant governing body.

How to complain

Whilst we will try to resolve any issues you have on the telephone, if you wish to make a formal complaint, you must set it out in writing. We suggest that you contact us either by writing to:

AspireDebt Solutions (UK) Limited
Complaints Department
253 Western Avenue,
Port Talbot,
South Wales,
SA12 7NF,
Telephone: 020 4536 4250

Or by email to complaints@aspiredebt.com

AspireDebt is a trading name for Aspire Debt Solutions (UK) Limited

What Aspire Debt Solutions Will Do With Your Complaint

We will send you a written acknowledgement of your complaint within 7 business day.

All written complaints, will be reviewed by a manager, as soon as we can. We will keep you informed of the progress of your complaint. If the complaint involves an organisation other than us, we will inform them too and ask them to deal with their part of the complaint by contacting you directly.

We will aim to resolve your complaint within eight weeks of first receiving it in writing. Only in exceptional circumstances will we not do so and we will inform you of those circumstances in writing. If you believe the delay is unnecessary, you can take your complaint to the Financial Ombudsman Service and we will give you the information necessary to do so.

If we uphold your complaint within eight weeks, we will send you a letter offering appropriate redress, which may vary from an apology to financial compensation.

In any circumstances, (other than if your complaint is resolved within the eight weeks following its receipt) the Company will send you a final response letter no later than eight weeks following the date that we get your complaint. If you disagree with this letter, you can take your complaint to the Financial Ombudsman Service. Our final response letter will tell you how to do this.

Where we decide that a redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we were responsible and will comply with any offers of redress which you accept. Appropriate redress will not always involve financial redress.

You can get free debt advice from the Money Advice Service – an organisation set up by the Government to offer free and impartial advice to those in debt, this free service is updated frequently.

Look No Further. Get Debt Help Today

About Aspire Debt

We are one of the UK's debt help providers and our mission is to help you find an affordable way to deal with your debts and to put you back into control of your finances!

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Money Advisory Service

Free debt counseling, debt adjusting and providing of credit information services is available by contacting the Money Advice Service.

Contact Information

Western Avenue,
Port Talbot,
South Wales,
SA12 7NF,
Telephone: 020 4536 4250
Email: help@aspiredebt.com

© 2019 Aspire Debt

Aspire Debt Solutions is a trading name of Aspire Solutions (UK) Limited Registered in England & Wales No 6406978
Authorised and Regulated by the Financial Conduct Authority No:678758
Information Commissioner's Number, Data Protection No: Z1254683.
Western Avenue, Sandfields, Port Talbot, South Wales, SA12 7NF, Telephone: 020 4536 4250
W: https://aspiredebt.com - E: help@aspiredebt.com

Disclaimer: Please note that all calls to and from the company may be recorded or monitored for quality assurance and training purposes.

Aspire Debt Solutions will work closely with you to evaluate your options and then customize a program that meets your financial goals. Details of the fee structure can be found in our terms and conditions. Not all clients are able to complete our program for various reasons, including their ability to save sufficient funds. Our estimates will vary depending on your specific circumstances. We do not guarantee that your debts will be resolved for a specific amount or percentage or within a specific period of time. We only make monthly token payments to creditors as you accumulate funds for the purpose of settling the enrolled accounts. We do not assume your debts, provide tax, accounting or legal advice, nor will we provide credit repair services. Read and understand all program materials prior to enrollment. Like all debt relief options, debt settlement services will adversely affect your creditworthiness. Your creditors have rights which could lead to active collection efforts and the use of legal remedies to aid in their recovery efforts. Interest, fees and charges may increase the outstanding balances of your enrolled accounts in the event your creditors deny our request to suspend the aforementioned. Creditors are not obliged to accept settlement offers however, negotiated settlements obtained on your behalf will resolve the entire account, including all fees and interest accrued. Aspire Debt Solutions uses reasonable care to ensure that the information appearing on this website is up to date and accurate. Whilst Aspire Debt Solutions takes precautions to prevent the occurrence of errors and omissions, the user of this website should not take the accuracy of the information for granted. Aspire Debt Solutions may receive a commission for cases passed to a third party for administration. None of the material contained in this website is to be relied upon as a statement or representation of fact. Aspire Debt Solutions does not accept liability or responsibility and it gives no warranty as to the accuracy of this information. Aspire Debt Solutions is not giving advice or recommendation by virtue of having provided information on this Website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Under no circumstances will Aspire Debt Solutions or its employees accept liability for any decision made or action undertaken as part of reliance to the information contained on this Website. Your use of any information or materials on this website is entirely at your own risk. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Your statutory rights are not affected by this disclaimer.